The Co-op membership FAQs
Everything you need to know.
How do I become a member?+
Add the membership to your cart from this page and check out! Then you will be prompted to either create an account or sign in to your existing Grass Roots account. For the free plan, all you have to do is have an account with us!
Do I need to have an account with Grass Roots?+
Yes! You’ll be prompted to create an account if you don’t already have one when you sign up!
Sign up for an accountHow do I sign in to my account?+
When you click to log in, you will be directed to sign in with the Grass Roots account you made with us! If you haven’t set up an account (completely free to do), make sure you sign up! Once you sign in, you will see “Manage membership” under the words “My account”. Click that and viola!
Account log inIs the membership fee a recurring charge?+
The Barnraisers plan has a monthly recurring charge (paid back in cashback). The Flock is free.
Does the membership fee auto-renew?+
Yes, the Barnraisers is a monthly subscription, but you will get a notification 1 week before the auto-renewal date to give you time to make any changes.
Is The Flock REALLY free?+
Yes! For those not ready to sign up for a paid plan, we've got you covered with The Flock. Free with benefits, all you need is an account.
Sign in to look aroundHow do I use my cashback?+
Sign in to your Grass Roots account to access your membership dashboard. Go to your cashback (left on desktop, gift icon at top on mobile). From there you will see where you can enter how much cashback you want to spend, you can spend from cents to dollars values. Click "Create Coupon". Then click the copy the code button that appears. Unused cashback is the total of how much you have left to spend.
Contact supportHow can I use ALL my cashback in one code?+
Sign in to your Grass Roots account to access your membership dashboard. Go to your cashback (left on desktop, gift icon at top on mobile). You can enter your total cashback amount in the spend area and just copy the code generated and paste it into your checkout area.
How can I find cashback codes I haven't used yet?+
Sign in to your Grass Roots account to access your membership dashboard. Go to your cashback (left on desktop, gift icon at top on mobile). There may be some unused cashback coupons/codes you redeemed but haven't used on an order. Click "Spend to use" to copy that code, then paste it into the discount code section when you checkout.
How does cashback on every order work?+
Earn $$ on every order! With a free account with us, you earn 1% cashback (just make sure you are signed in when ordering), and with Barnraiser you get 10% cashback on every order! Apply that cashback on your orders in the amount of your choice. See above for how to use your cashback. If you are having issues, reach out to us!
Contact usHow does monthly cashback work? (Barnraisers only)+
If you signed up for Barnraisers, we pay you back your monthly fee with cashback. You will receive the cashback in your account. Cashback expires a year from when it was issued. You will get your cashback every month, on the day you first signed up. You will receive your first cashback after you sign up, which you can use on your next order!
Sign up for BarnrasiersHow do I update my payment method?+
You can update your payment method at any time from the member dashboard. Log in and navigate to your profile (left on desktop, top on mobile). Click on the green button that says "Manage membership". Then scroll down to the green button that says "Update payment method". An email was sent to your email address, please follow the directions in the email. If you don’t find the email in your inbox, make sure to check your spam/junk folders, or Promotions folder. Sometimes those emails get filtered there. Let us know if you need any assistance.
Contact supportCan I cancel my membership?+
Yes, you can cancel your membership at any time. To cancel, log in and navigate to your profile (left on desktop, top on mobile). Click on the green button that says "Manage membership". Then scroll down to the green button that says "Cancel Membership". It will take you to another page where you can either go back or continue with the cancelation process. Please note: when you cancel your membership you will lose access to all membership rewards at the END of your billing cycle. Grass Roots does not provide refunds or credits, including partially used billing periods.
Log inAre past membership fees refundable?+
No. Future payments can be canceled, but past payments cannot be refunded.
Can I upgrade or downgrade my membership plan?+
Yes! To do either, go to your profile on your account. Then choose the green button “manage membership”. If you upgrade, on the next page, choose the green button “Change plan”. Then you will be given an option to change to the paid plan or downgrade to the free plan. Your member renewal will start automatically on that date. If you downgrade, you will have access to your paid premium perks until the end of that billing cycle, then you will lose access and enjoy the free plan’s perks only. To downgrade from Barnraisers to The Flock, chose to cancel. Then scroll down to the green button that says "Cancel Membership". It will take you to another page where you can either go back or continue with the cancelation process. This will remove you from the paid plan, and automatically put you in the free one. Please note: when you downgrade your membership you will lose access to all membership rewards at the END of your billing cycle. Grass Roots does not provide refunds or credits, including partially used billing periods.
Go to accountWhat happens to my cashback when I cancel or get refunded on an order?+
If you cancel your order, you will lose your cashback. It does not get refunded back to your account.
How do referrals work?+
You can share the love of Grass Roots meats with your friends and family easily in a few different ways! Referrals only work with first-time orders, so have to refer someone who has never ordered from us before. If you are part of The Flock (free plan), you will get $10 credited to you in cashback once they place their order, and your friend will get $10 off their first order! If you are part of Barnraisers (paid), you will get $30 credited to you in cashback once they place their order, and your friend will get $30 off their first order! Their first order total before the discount will need to be $180 for the order to qualify. QR code: When you share it with your friends in person, they can use their phone’s camera to scan the code and your friends automatically get your unique discount code opened up in a shopping cart. They can then build their order and when they check out, the discount should already be applied to their order! Then you will receive your cashback reward once they complete their first order! Link: You can copy and share your referral link with your friends! Email: Under the QR code, you will see “Invite your friend by email” in that input box enter their email. Then click send email. They will need to check their email to receive the referral link. Make sure if they cannot find it in their inbox it could be in the junk/spam folder, or Promotions for Gmail.
What does the Apple/Google wallet do?+
If you choose to add your member card to your Apple or Android Wallet, this allows you to receive push notifications from us about member-related things, AND to make sharing/referring Grass Roots to others! Which in turn gives you cashback on every first order from your friends, and give them a sweet discount off their first order! You can also check your cashback (not redeemed into codes yet) balance.
How does Wallet Pass work?+
Click the add to Wallet or download digital pass button, and you will be given the option to add your member card to your phone’s wallet or cancel if you choose not to. Once added to your Wallet, you will be able to access your referral QR code to share with your friends, check your cashback balance, and receive push notifications from us about member-related things.