When Will my order ship?
If you live in Arkansas, we’ll ship your order on a Tuesday or Thursday, depending on when it was placed. Orders placed Monday and Tuesday ship on Thursday. All other orders ship on the following Tuesday.
If you live in AL, AR, FL, GA, IL, IN, IA, KS, KY, LA, MI, MO, MS, OH, OK, NC, SC, TN, TX, or WI, we ship your order on Tuesday. But your order must be placed by the end of the day Sunday to go out on the following Tuesday. Otherwise, it will be the next week.
For all other states, orders ship on Mondays. Your order must be placed by noon on Saturday to be sent the following Monday. Otherwise, it will be Monday of the next week.
how will my package arrive?
We use FedEx to ship our foods. Your meat will arrive frozen in an EPS foam cooler.
How do you keep my meat frozen?
We use EPS foam coolers—which are reusable and recyclable— packed with dry ice. Sometimes some of the dry ice is still intact when the box arrives, which should not come into direct contact with your skin.
What should I do with my cooler and box?
Recycle, reuse or repurpose it! Here’s a link to facilities across the country that specialize in EPS foam recycling. If that’s not an option for you and you don’t have a use for it, many UPS and FedEx stores will accept and reuse EPS. And if you are in or near Clinton, Arkansas, and would like to drop off your cooler with us, we’d be glad to have it back.
How much does shipping cost?
If you are a member, the shipping of your membership box and anything you add to it is free! (This service only applies to folks in AL, AR, FL, GA, IL, IN, IA, KS, KY, LA, MI, MO, MS, OH, OK, NC, SC, TN, TX, and WI.)
If you make a purchase and you are not a member and you live in AL, AR, FL, GA, IL, IN, IA, KS, KY, LA, MI, MO, MS, OH, OK, NC, SC, TN, TX, or WI, you pay a flat-rate $20.00 shipping fee. If you are a member and you order a la carte outside of your monthly membership box order, you also pay the $20 shipping fee. If you live in a state other than the ones mentioned above, you will see a few different shipping options to choose from at checkout.
What States do you ship to?
All of them except Alaska and Hawaii!
WHo Do i contact if i have a question about my Shipment?
Our e-commerce manager Quinn. She can answer any questions you have. Email her at firstname.lastname@example.org.