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orders placed on 12/14 or later will ship in January 2020

FAQ

Shipping

Your meat will arrive frozen. To ensure the quality of your delivery, we use pre-industrial cotton insulation—which is dye-free, recyclable and 100% biodegradable—and we pack our boxes with dry ice. Don’t worry if a few of your products arrive partially frozen—they are still safe to eat as long as everything is still cold to the touch. Refrigerate them to thaw completely or refreeze anything you are not ready to eat.

On arrival, most of the dry ice should have evaporated. If for some reason there is still dry ice in your box, please read the instructions printed on the box—do not touch with your bare hands; leave to evaporate outside or in a well-ventilated area.

Your order will arrive via FedEx.

When your order ships, you’ll receive an email with a tracking number. Ships anywhere in the lower 48 states in 2–7 days.

No, FedEx will deliver to your doorstep.

It’s free if you order $120 or more! The shipping fee for orders under $120 is $25.

Unfortunately, FedEx can’t leave our packages in a PO Box because they are perishable.

Recycle it. It’s 100% biodegradable. Or, if you compost, throw it in your bin.

We deliver everywhere in the USA except Alaska and Hawaii.

My Account

We accept all major credit cards.

You earn one point for every dollar spent and are automatically enrolled with your first order. You can redeem at any time. Learn more here.

You can update your details as required at checkout.

Loyalty Points

Our rewards program helps you earn points every time you shop. Simply use the slider at checkout to use your points towards that order.

Once you sign into your account, click the green present icon at the bottom of the screen. Your total points will show at the top. 

Log into your account and select the products you would like to order. At checkout, you will see a slider that allows you to select the amount of points you want to use towards that order. Once you press Redeem, the points will be removed from your account and applied to the order. 

Go back to the homepage or shop page and click the green present icon at the bottom of the page. Scroll down and click Your Rewards. Click on the reward you would like to use and copy the code. Once at checkout, paste the code into the discount code box. Your points will be applied to the order. 

Your points aren’t gone! They are now a reward on your loyalty account. In order to use that reward click the green present icon at the bottom of the page. Scroll down and click Your Rewards. Click on the reward you would like to use and copy the code. Once at checkout, paste the code into the discount code box. Your points will be applied to the order. 

If you use Shopify quickpay or express checkout, the slider will not appear. You must go through the normal checkout process to redeem your points. If you still have any issues, please contact us via chat or email us at [email protected]

You are only able to use one code - you can either use your loyalty points toward the order or use the discount code. 

Once logged into your account, click the green present icon at the bottom of the page. Under Refer Your Friends you can tweet, share on facebook, or email your unique link to your friends.  

Our Practices

Absolutely. They live outdoors and have continual access to fresh pasture. They are moved daily to fresh pasture.

All our animals are 100% pasture raised. Our cows and sheep are grass-fed, grass-finished. Our poultry and pigs are also pasture-raised but as omnivores they need more than grass and pasture-treats. They have access to a supplemental ration. We have two options. One consists of local oats and non-GMO certified corn and soy along with vitamins and probiotics. The alternative ration is corn and soy free and contains milo, alfalfa meal, kelp, probiotics, and a variety of minerals.

We’re proud of our regenerative and humane practices, and we invite you to read all about them here.

Product

On arrival, most of the dry ice should have evaporated. If for some reason there is still dry ice in your box, please read the instructions printed on the box - do not touch with your bare hands and leave to evaporate outside or in a well-ventilated area.

Thawing in the refrigerator is the safest method. Make sure to put a tray or bowl under the package to catch any liquid that make be released as the meat thaws. In a pinch? You can thaw in the sink by running your unopened package under cold water. You can even cook some cuts from frozen. Learn more in this blog post.

Yes, you can. Check out our blog to learn more.

Please let us know if you have experienced an issue or you are not completely happy with your order. Contact us at [email protected] or call us on 501-613-0184.

Yes! Check out our blog to start cooking.

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© GRASS ROOTS FARMERS' COOPERATIVE 2019