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Free Shipping On Orders over $120

FAQs

Shipping

How does my order arrive?

Your meat will arrive frozen. To ensure the quality of your delivery, we use pre-industrial cotton insulation—which is dye-free, recyclable and 100% biodegradable—and we pack our boxes with dry ice. Don’t worry if a few of your products arrive partially frozen—they are still safe to eat as long as everything is still cold to the touch. Refrigerate them to thaw completely or refreeze anything you are not ready to eat.

How do I handle dry ice?

On arrival, most of the dry ice should have evaporated. If for some reason there is still dry ice in your box, please read the instructions printed on the box—do not touch with your bare hands; leave to evaporate outside or in a well-ventilated area.

How will my meat be shipped?

Your order will arrive via FedEx.

When will I receive my order?

When your order ships, you’ll receive an email with a tracking number. Ships anywhere in the lower 48 states in 2–7 days.

Does somebody need to be home for delivery?

No, FedEx will deliver to your doorstep.

How much does shipping cost?

It’s free if you order $120 or more! The shipping fee for orders under $120 is $25.

Do you ship to PO boxes?

Unfortunately, FedEx can’t leave our packages in a PO Box because they are perishable.

What should I do with my box?

Recycle it. It’s 100% biodegradable. Or, if you compost, throw it in your bin.

Where do you deliver?

We deliver everywhere in the USA except Alaska and Hawaii.

My Account

What kind of payment do you accept?

We accept all major credit cards.

How do I earn loyalty points?

You earn one point for every dollar spent and are automatically enrolled with your first order. You can redeem at any time. Learn more here.

How do I update my details?

You can update your details as required at checkout.

Our Practices

Are all your animals 100% pasture raised?

Absolutely. They live outdoors and have continual access to fresh pasture. They are moved daily to fresh pasture.

What do your animals eat?

All our animals graze continually on fresh pasture. The steers and sheep are 100% grass fed and finished. The chickens and hogs forage on pasture. They also receive a supplemental GMO-free feed which contains oats and local corn and soy. It’s also full of species-specific vitamins and minerals and probiotics.

What are your standards?

We’re proud of our regenerative and humane practices, and we invite you to read all about them here.

Product

How do I handle dry ice?

On arrival, most of the dry ice should have evaporated. If for some reason there is still dry ice in your box, please read the instructions printed on the box - do not touch with your bare hands and leave to evaporate outside or in a well-ventilated area.

How should I thaw my meat?

Thawing in the refrigerator is the safest method. Make sure to put a tray or bowl under the package to catch any liquid that make be released as the meat thaws. In a pinch? You can thaw in the sink by running your unopened package under cold water. You can even cook some cuts from frozen. Learn more in this blog post.

Can I cook from frozen?

Yes, you can. Check out our blog to learn more.

There is a problem with my order, what do I do?

Please let us know if you have experienced an issue or you are not completely happy with your order. Contact us at [email protected] or call us on 501 725 1254.

Do you have any recipes to use with your products?

Yes! Check out our blog to start cooking.

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© GRASS ROOTS FARMERS' COOPERATIVE 2019