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FAQ

Shipping

Your meat will arrive frozen. To ensure the quality of your delivery, we use pre-industrial cotton insulation—which is dye-free, recyclable and 100% biodegradable—and we pack our boxes with dry ice. Don’t worry if a few of your products arrive partially frozen—they are still safe to eat as long as everything is still cold to the touch. Refrigerate them to thaw completely or refreeze anything you are not ready to eat.

On arrival, most of the dry ice should have evaporated. If for some reason there is still dry ice in your box, please read the instructions printed on the box—do not touch with your bare hands; leave to evaporate outside or in a well-ventilated area.

Your order will arrive via FedEx.

When your order ships, you’ll receive an email with a tracking number. Ships anywhere in the lower 48 states in 2–7 days.

No, FedEx will deliver to your doorstep.

It’s free if you order $120 or more! The shipping fee for orders under $120 is $25.

Unfortunately, FedEx can’t leave our packages in a PO Box because they are perishable.

Recycle it. It’s 100% biodegradable. Or, if you compost, throw it in your bin.

We deliver everywhere in the USA except Alaska and Hawaii.

My Account

We accept all major credit cards.

You earn one point for every dollar spent and are automatically enrolled with your first order. You can redeem at any time. Learn more here.

You can update your details as required at checkout.

Our Practices

Absolutely. They live outdoors and have continual access to fresh pasture. They are moved daily to fresh pasture.

All our animals are 100% pasture raised. Our cows and sheep are grass-fed, grass-finished. Our poultry and pigs are also pasture-raised but as omnivores they need more than grass and pasture-treats. They have access to a supplemental ration. We have two options. One consists of local oats and non-GMO certified corn and soy along with vitamins and probiotics. The alternative ration is corn and soy free and contains milo, alfalfa meal, kelp, probiotics, and a variety of minerals.

We’re proud of our regenerative and humane practices, and we invite you to read all about them here.

Product

On arrival, most of the dry ice should have evaporated. If for some reason there is still dry ice in your box, please read the instructions printed on the box - do not touch with your bare hands and leave to evaporate outside or in a well-ventilated area.

Thawing in the refrigerator is the safest method. Make sure to put a tray or bowl under the package to catch any liquid that make be released as the meat thaws. In a pinch? You can thaw in the sink by running your unopened package under cold water. You can even cook some cuts from frozen. Learn more in this blog post.

Yes, you can. Check out our blog to learn more.

Please let us know if you have experienced an issue or you are not completely happy with your order. Contact us at [email protected] or call us on 501-725-1254.

Yes! Check out our blog to start cooking.

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© GRASS ROOTS FARMERS' COOPERATIVE 2019